Placing an order
Orders may be placed online at www.hedajordan.com. Please note that once an order has been placed, we are not able to modify or cancel your order after 24 hours of your order. HEDA JORDAN DESIGNS reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by HEDA JORDAN DESIGNS.
All pieces are made-to-order take 2 to 4 weeks to produce, and ship depending upon the level of complexity. If you need your order before that time it may be possible to rush the order for an additional fee. Please note a rush request in the "special instructions to seller" when placing the order. If the rush is possible, someone from our team will contact you with instructions to proceed.
We accept PayPal, Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is free of charge with FedEx Express Saver® (3-5 business days) shipping. Overnight and 1-Day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. HEDA JORDAN DESIGNS is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and HEDA JORDAN DESIGNS is not responsible for any delays or other issues that may arise when shipping internationally.
Once your order has shipped, you will receive an email with your tracking number. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. HEDA JORDAN DESIGNS is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves HEDA JORDAN DESIGNS. If your order is sent back to HEDA JORDAN DESIGNS by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. HEDA JORDAN DESIGNS does not accept shipping accounts provided by the customer.
Sales tax will be added to all orders based on the current tax rates. If you see an issue, please click here to contact us regarding the rate.
Certain fine jewelry may be exchanged within 15 days of purchase, subject to a 20% stocking fee if the jewelry is in the same condition in which it was purchased. This is determined by HEDA JORDAN DESIGNS. You are responsible for all shipping costs for returns and exchanges. If you purchased an HEDA JORDAN DESIGNS piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry that is not purchased directly from HEDA JORDAN DESIGNS.
Should you wish to make any alterations to your fine jewelry, or require a repair, please click here to reach out to one of our team members. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase, and it has been determined that there is an issue with the product.
Privacy & security
If you are a retailer and are interested in carrying our designs, please contact us at firstname.lastname@example.org.
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Although our jewelry is meant for every occasion, and we want you to wear it everyday, we do not recommend sleeping, showering or exercising while wearing your jewels. Also, please do not spray perfumes, hair sprays, or lotions directly near your jewelry as many beauty products cause tarnishing of metals. Please see our guide to taking care of your jewelry by clicking here.
We craft our pieces by hand and by using precious metals of gold and silver and some precious stones. All materials are sourced from socially responsible and ethically certified providers. Click here to find more information about our jewelry OR click here to contact us to find out more.